Refund and Return Policy
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. To start a return, email us at foamlids@gmail.com with your order number and details.
Return shipping is at the customer's expense unless the item arrived faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you and issue a refund to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to a faulty or incorrect item.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery at foamlids@gmail.com. We will arrange a replacement or a full refund, including any applicable shipping costs.
Exchanges
If you would like to exchange an item, please contact us at foamlids@gmail.com. Exchanges are subject to stock availability.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Questions
If you have any questions about returns or refunds, please email foamlids@gmail.com.